Netmo: Privacy Policy

Last updated: 18/11/25

Netmo (“Netmo”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, store, process, and share personal information when you use our websites, mobile applications, and services (“Services”).

By using Netmo, you agree to the practices described in this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to all users of Netmo, including:

Landlords
Agents and property managers
Tenants
Service providers / contractors
Investors
Any individual who interacts with or accesses Netmo’s platform

2. Data Controller

For the purpose of UK GDPR, the Data Controller is:

Netmo / Fountain Corporation Ltd (T/A Netmo)
86–90 Paul Street, London, EC2A 4NE
Email: hello@netmo.co.uk

Depending on your use of the platform, Netmo may act as either:

Data Controller (e.g., when you create an account, subscribe, or your tenant uses our tenant app), or
Data Processor (e.g., when handling data on behalf of landlords and agents)

We will always clarify our role if legally required.

3. Personal Data We Collect

We collect and process the following types of personal data:

3.1 Information You Provide Directly

Account information:

Name
Email address
Phone number
Password

Property & business information:

Addresses
Rental unit details
HMO room details
Lease agreements
Property documents

Tenant information (added by landlords/agents):

Names
Contact details
Tenancy agreements
Photos and documents
Maintenance reports

Contractor information:

Contact details
Certifications
Quotes & invoices

Investor information:

Investment-related data
Access permissions

3.2 Automatically Collected Information

IP address
Device type
Usage logs
Browser information
App interaction data
In-app behaviour (feature usage, error logs, diagnostics)

3.3 AI Processing Data

Netmo AI may analyse:

Maintenance descriptions
Photos or videos you upload
Tenant reports
Property data
Chat or message content
Voice or text responses (if applicable)

All AI data is processed to provide suggestions, insights, or triage support.

4. How We Use Personal Data

We use your information for the following purposes:

4.1 To Provide and Improve the Services

Account setup
Rental unit management
Tenant app functionality
Maintenance tracking
Contractor management
AI suggestions, categorisation & triage
Automation and notifications

4.2 Billing & Subscriptions

Processing payments via Stripe or Apple
Managing subscriptions and renewals
Fraud prevention

4.3 Communication

Support messages
Tenant/landlord/agent communications
Maintenance messages
Important service updates

4.4 AI Functionality

AI features may use your data to:

Suggest maintenance categories
Provide troubleshooting guidance
Generate summaries or drafts
Assist with tenant triage
Improve future model performance

4.5 Compliance and Legal Obligations

We may process data for:

Fraud prevention
Safety, security and audit logs
Regulatory compliance
Law enforcement requests (with proper legal authority)

We rely on the following legal bases:

Contractual necessity → to provide the Services
Legitimate interests → to improve features, prevent fraud, monitor platform performance
Consent → where required (e.g., marketing communications)
Legal obligation → where required by law

Where landlords/agents upload tenant data, they act as Data Controllers, and Netmo acts as their Data Processor.

We may share your data with the following categories of third parties:

Payment processors (Stripe, Apple)
Cloud hosting providers (e.g., AWS, Google Cloud)
Customer support systems
Analytics tools
AI processing systems
Contractors or service providers invited by landlords/agents
Law enforcement bodies (where legally required)

We do NOT sell personal data.

Third parties are required to follow GDPR and only use your data for purposes required to provide their service.

7. AI-Specific Privacy Information

Netmo uses AI for feature delivery. You acknowledge the following:

AI may generate incorrect output
AI does not replace professional advice
AI systems may temporarily store data to generate responses
AI outputs are influenced by the content you provide
You must verify AI-based suggestions before acting on them
AI interactions may be logged for safety and improvement

Netmo is not liable for incorrect or harmful AI outputs.

8. Data Retention

8.1 General Retention

We retain personal data for as long as your account remains active.

8.2 Free Tier / 1 Rental Unit Forever

Your free-tier data is retained indefinitely as long as your account remains active.

8.3 Data on Non-Upgraded Accounts

If you add more than 1 rental unit and do not upgrade:

Excess units enter paused mode
Data linked to paused units is retained for at least 30 days
You may request a data export during this time

After 30 days we may:

Retain
Archive
Or delete the data

We will notify you before deletion.

8.4 Deleted Accounts

Upon account deletion:

Active data is deleted within a reasonable timeframe
Backups may retain encrypted records temporarily (for security and compliance)

8.5 Tenant Data from Landlords/Agents

We retain tenant data only while the landlord/agent’s account remains active.

When they delete or remove a tenant, data is deleted unless legally required to retain it.

9. Data Security

We use industry-standard security measures, including:

Encryption at rest and in transit
Secure credential storage
Access controls
Regular penetration testing
Monitoring for suspicious activity

No system is fully secure. You are responsible for strong passwords and safeguarding access.

10. International Transfers

Some third-party providers may operate outside the UK.
Where this occurs, Netmo ensures:

Adequate GDPR safeguards (e.g., Standard Contractual Clauses)
Security and privacy commitments are maintained

11. Cookies & Tracking Technologies

Netmo uses cookies and similar technologies for:

Session management
Analytics
Feature performance
User experience improvements

A full cookie policy can be provided upon request.

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent (e.g., for marketing)

To exercise your rights, email: hello@netmo.co.uk

We may require identity verification for security.

13. Third-Party Integrations

Netmo may integrate with:

Payment systems
Calendar tools
Email providers
Property management APIs
Contractor service tools

If you choose to connect a third-party service, your data will be shared according to that service’s Privacy Policy.

You are responsible for reviewing third-party terms.

14. Children’s Privacy

Netmo is not intended for individuals under 18.
Landlords/agents must not upload data on minors unless required for tenancy documentation and lawful processing.

15. Links to External Websites

Netmo may contain links to external sites.
We do not control or take responsibility for external privacy practices.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updates will be posted on our website
Continued use of Netmo constitutes acceptance

We recommend reviewing the policy regularly.

17. Contact Us

For questions, data access requests or GDPR enquiries:

Netmo / Fountain Corporation Ltd
86–90 Paul Street, London, EC2A 4NE
Email: hello@netmo.co.uk

Key Points Summary for Easy Reading

Netmo collects account, property, tenant, contractor and usage data
1 rental unit is free forever — retained as long as the account is active
Excess unit data is kept for 30 days minimum
AI features may analyse your data; results may be inaccurate
Data may be shared with vendors such as Stripe, AWS, or AI processors
You control your tenant data; Netmo does not sell personal information
All users have UK GDPR rights
You can request a data export at any time
Deletion requests are honoured unless prevented by law